Return and Refund Policy
Effective Date: December1st 2023
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@cutebitsco.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@cutebitsco.com.
Damages and issues
Upon receiving your order, you are kindly requested to inspect the items promptly. In the event that you identify any defects, damages, or receive an incorrect item, we encourage you to contact us immediately. Your feedback is crucial, and we will promptly assess the issue to ensure a swift and appropriate resolution
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Regrettably, we are unable to process returns for items purchased on sale or for gift cards. We appreciate your understanding in this matter and are here to assist you with any other inquiries or concerns you may have.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
Contact Us
If more than 15 business days have passed since we've approved your return and you haven't received your refund, please contact us at info@cutebitsco.com